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WHAT’S YOUR RETURN & EXCHANGE POLICY?
Your satisfaction in the products we offer and the service we provide are our primary focus. If for any reason you are dissatisfied with your purchase, we will assist you with a prompt exchange or refund as outlined in the policies below.
- Returns/exchanges on new standard products will be accepted within 30 days from purchase date.
- All sale items and custom team apparel orders are final and will not be accepted for return, exchange or refund.
Sales Terms & Conditions
Terms & Conditions
Custom/Pre-Order Sales
FORTE Sportswear USA offers pre-order and custom products for purchase on fortesportswear.us. These styles can be from the custom apparel program and purchased in a Team/Club store or from FORTE Sportswear USA retail products.
Custom products deliver approximately 8-12 weeks after the corresponding Team/Club store closes and artwork is approved by club manager(s) depending upon season and order volume. Customers who order these products can expect a delivery time of 9-13 weeks after order placement depending on the duration of the Team/Club store remains open. Once the store closes and the order has been submitted for production all sales are final. In some cases exchanges are possible but are dependent on excess team/club stock. FORTE Sportswear USA does not stock additional inventory of custom team/club products and does not accept returns or exchanges on custom orders.
New and/or limited edition retail items may be offered for pre-order. These items fall under our regular return-exchange terms. You can view our Return & Exchange Policy here.
Shipping & Delivery
FORTE Sportswear USA may offer the following USPS, Fed Ex and UPS shipping options for customers within the United States (Hawaii and Alaska included). All shipments have associated tracking numbers that will be provided to the customer via email once the order ships.
- USPS First Class
- USPS Priority Mail
- USPS Express Mail
- UPS/FedEx Ground
- UPS/FedEx 2nd Day Air
- UPS/FedEx Next Day Air
For international customers we offer USPS First, Priority and Express International shipping to most countries.