FAQ

Frequently Asked Questions

No.  The minimums of ten (10) pieces per garment are gender specific.  The garments are on separate templates therefore we need to have the minimums of ten pieces per garment/gender for all new orders.
No. Once an order has been confirmed and the deposit taken changes can no longer be made. You may make changes on your next order or place a re-order.
Yes, as a FORTE customer you deserve the best and we deliver.  You can work directly with our creative team during the initial design consultation and throughout the design process through approval.
Learn more specific details about our custom process here. Once design artwork has been finalized and approved, we manufacture a full size sample proof at no charge for final review.  This additional benefit allows you to review (and ride!) your new custom design.  This also allows you to make any minor final adjustments to colors, logo placement, etc prior to full production.  This process takes approximately 3 weeks and is completed in tandem with your team store or bulk order placement.  Once the full size sample is approved your order will be sent to production and the delivery timeline starts.  Shortly after your order is in production you will receive a delivery schedule.  Standard delivery is 8-10 weeks after sample and order finalization but can be dependent upon season.
A $500 deposit is required before we can begin work on any order. This deposit includes complete design and team store development (if applicable). The deposit can be applied to your order on final approval. A bulk order requires a 50% deposit on your initial order.
Yes, templates can be supplied upon request for the articles you would like to order. We will still require our design team to review and transfer your work to our internal system.
Standard orders incur a 2 hour artwork charge at a rate of $50/hr ($100). There are no other additional design charges on standard full custom orders regardless of the number of articles. We offer additional branding and design services, please contact us with your request.
We accept Master Card, Visa, Discover, American Express, PayPal and business or personal checks.
Yes.  Our logo standards specify required locations on tops to include the upper chest and a back pocket, accessory sleeves and bottoms require logo placement on the hips or leg bands.
After reviewing the Warranty Policy here, you can request a Return Authorization by completing this form.