Frequently Asked Questions
FORTE Sportswear USA products are fully warranted for 12 months (1 year) from the original date of purchase against defects in materials and workmanship. If a product fails due to manufacturing or materials defects, we will replace or repair it without charge, at our option. This warranty does not include product failures from accidents, misuse, improper care, or normal wear and tear. You can review the complete warranty policy here.
Your satisfaction in the products we offer and the service we provide are our primary focus. If for any reason you are dissatisfied with your purchase, we will assist you with a prompt exchange or refund as outlined in the policies below.
- Returns/exchanges on new standard products will be accepted within 30 days from purchase date.
- All sale items and custom team apparel orders are final and will not be accepted for return, exchange or refund.
Custom team apparel sales are final and are not eligible for return, exchange or refund. These items are custom manufactured to exact design and product specifications and additional stock is not available.
Please review the complete Return & Exchange Policy here.
This is our FORTE (pun-intended!). Provide us with as much information as possible, including but not limited to design style/elements, pictures, and primary colors and we will do the rest.
Yes, as a FORTE customer you deserve the best and we deliver. You can work directly with our creative team during the initial design consultation and throughout the design process through approval.
Yes. Our logo standards specify required locations on tops to include the upper chest and a back pocket, accessory sleeves and bottoms require logo placement on the hips or leg bands.
Standard orders incur a 2 hour artwork charge at a rate of $50/hr ($100). There are no other additional design charges on standard full custom orders regardless of the number of articles.
We offer additional branding and design services, please contact us with your request.
Yes, templates can be supplied upon request for the articles you would like to order. We will still require our design team to review and transfer your work to our internal system.