Frequently Asked Questions
WHAT ARE YOUR MINIMUM ORDER QUANTITIES?Ten (10) pieces of one garment/accessory item is the standard minimum quantity to place a custom order. You may, however, order a mix of sizes within that item. We have lower quantity options available at an upcharge if your order does not reach our standard minimums.
WHAT ARE THE MINIMUMS ON RE-ORDERS?There is a 4 piece minimum per article on re-orders. We do not charge any fees to reopen a team store to allow for re-orders and original prices apply if the re-order is placed within the same calendar year. Any re-order under $500 is subject to a $50 processing fee assuming there is no changes in artwork.
I AM NOT SURE WHAT I WANT IN MY DESIGN, HELP ME!This is our FORTE (pun-intended!). Provide us with as much information as possible, including but not limited to design style/elements, pictures, and primary colors and we will do the rest.
WHAT ARE YOUR TERMS OF SALE & SHIPPING POLICIES?You can view our Sales Conditions and Shipping Policies here.
IN WHAT TYPE OF FORMAT DO I NEED TO SUBMIT MY LOGOS?Vector graphics in .EPS or .AI format are accepted. If you have an image file such as a PNG or TIFF it must be high resolution (300+ dpi). If graphics or logos cannot be submitted, our designers can create logos or applicable graphics for your needs at an hourly standard rate.
WHAT IS THE PRODUCT WARRANTY?FORTE Sportswear USA products are fully warranted for 12 months (1 year) from the original date of purchase against defects in materials and workmanship. If a product fails due to manufacturing or materials defects, we will replace or repair it without charge, at our option. This warranty does not include product failures from accidents, misuse, improper care, or normal wear and tear. You can review the complete warranty policy here.
HOW SHOULD I WASH MY CUSTOM APPAREL?To maintain the integrity and color of the performance fabrics, close all zippers and turn the garment inside out. Hand or machine wash on delicate in cool/cold water using mild soap - Do not use fabric softeners. Line dry or dry flat, do not tumble dry. Do not use bleach or twist, wring, heat, dry clean or iron the garments. View our full Washing and Care Instructions here.
WHAT’S YOUR RETURN & EXCHANGE POLICY?Your satisfaction in the products we offer and the service we provide are our primary focus. If for any reason you are dissatisfied with your purchase, we will assist you with a prompt exchange or refund as outlined in the policies below.
- Returns/exchanges on new standard products will be accepted within 30 days from purchase date.
- All sale items and custom team apparel orders are final and will not be accepted for return, exchange or refund.