FAQ

Frequently Asked Questions


Vector graphics in .EPS or .AI format are accepted. If you have an image file such as a PNG or TIFF it must be high resolution (300+ dpi). If graphics or logos cannot be submitted, our designers can create logos or applicable graphics for your needs at an hourly standard rate.

We accept Master Card, Visa, Discover, American Express, PayPal and business or personal checks.

Learn more specific details about our custom process here.

Once design artwork has been finalized and approved, we manufacture a full size sample proof at no charge for final review.  This additional benefit allows you to review (and ride!) your new custom design.  This also allows you to make any minor final adjustments to colors, logo placement, etc prior to full production.  This process takes approximately 3 weeks and is completed in tandem with your team store or bulk order placement.  Once the full size sample is approved your order will be sent to production and the delivery timeline starts.  Shortly after your order is in production you will receive a delivery schedule.  Standard delivery is 8-10 weeks after sample and order finalization but can be dependent upon season.

No. Once an order has been confirmed and the deposit taken changes can no longer be made. You may make changes on your next order or place a re-order.

A $500 deposit is required before we can begin work on any order. This deposit includes complete design and team store development (if applicable). The deposit can be applied to your order on final approval. A bulk order requires a 50% deposit on your initial order.

There is a 4 piece minimum per article on re-orders.  We do not charge any fees to reopen a team store to allow for re-orders and original prices apply if the re-order is placed within the same calendar year.  Any re-order under $500 is subject to a $50 processing fee assuming there is no changes in artwork.

No.  The minimums of ten (10) pieces per garment are gender specific.  The garments are on separate templates therefore we need to have the minimums of ten pieces per garment/gender for all new orders.

Ten (10) pieces of one garment/accessory item is the standard minimum quantity to place a custom order.  You may, however, order a mix of sizes within that item.  We have lower quantity options available at an upcharge if your order does not reach our standard minimums.

To maintain the integrity and color of the performance fabrics, close all zippers and turn the garment inside out.  Hand or machine wash on delicate in cool/cold water using mild soap – Do not use fabric softeners. Line dry or dry flat, do not tumble dry. Do not use bleach or twist, wring, heat, dry clean or iron the garments.  View our full Washing and Care Instructions here.